QFD - Quality Function Deployment Training

Aim

• QFD is a proactive approach that aims to exceed expectations by understanding the expressed and unexpressed wishes of the customer.
• QFD basically aims to understand the customer's requirements and transform them into quality characteristics to determine how the business will respond to these requirements.
• The aim of this training is to improve the skills of professionals in using QFD effectively in reducing product development costs, reducing product development time and reducing warranty problems.

Scope

• QFD Definition
• Basic concepts
• Usage areas
• Concept of House of Quality
• QFD Application Steps
  •  Understanding the Customer
  •  Transforming Expectations into Critical Product Characteristics
  •  Process Development
  •  Creating Quality Development Plans
  •  Real Life Application Examples
• Exercises
• Case Studies
• Participant Achievement Test (Optional)

Achievements

Participants include examples from different sectors; They will have the chance to experience all the steps from defining customer requirements to creating quality improvement plans through workshops.